Contact Us

To check your Gift Card balance, please click Here

If you have any questions regarding your Gift Card order, please feel free to fill out the form to the right, or contact us at (303) 664-4243.

CraftWorks Restaurants & Breweries Group, Inc.
Attn: Gift Card Program
8001 Arista Place, 5th Floor
Broomfield, CO 80021






123 Street Avenue, City Town, 99999

(123) 555-6789


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The CraftWorks Rewards Program offers you even more ways to enjoy the Gordon Biersch experience.

  • $10 Welcome Value*

  • Invitations to Special "Member Only" Events

  • Birthday E-gifts Delivered Directly to Your Inbox

  • Special Double Point Offers

For every $1 you spend, you earn 1 Reward Point. Earn 100 points and receive 10 CraftWorks Bucks** that you can use on your next visit.

You can register here to start earning your rewards instantly!


In order to check your account balance, you must have already registered for a username and password. Haven't registered your card yet? Not a problem!. Click here to register now! If you have already registered your CraftWorks Rewards account, click here to access your account.

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Getting rewarded is simple!

For every $1 you spend, you earn 1 Reward Point. Earn 100 points and receive 10 CraftWorks Bucks* that you can use on your next visit.

You can register here to start earning your rewards instantly!


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If you have questions that are not answered in the below section or in the Club Rules, feel free to contact us. We are happy to help! 

Send us an email – 


Club Rules

Passport Rewards Terms and Conditions

ELIGIBILITY: Members must be 21 years of age or older. The Passport Rewards program is intended for individual use only. Individuals may not have more than one membership. Family members may not share a membership. Points may not be accumulated for a business entity. Accounts will be deactivated if not used within 12 months. If applicable laws prohibit us from offering the program to you, then you may not participate in the program. If applicable law prohibits us from offering you a feature of the program, then we may either not offer you that feature of the program or revoke your membership in the program. CraftWorks Restaurants & Breweries employees and family members or people living in the same household as a CW employee are not eligible to participate. 

GETTING STARTED: You must register your card with a valid name, mailing address, active e-mail address, and telephone number. Members are responsible for updating this information. Members cannot get credit for visits prior to registration in the Passport Rewards program web site. 

LOCATIONS: Passport Rewards benefits and awards are available at participating Gordon Biersch, Big River, Bluewater Grille, A1A, Ragtime or Seven Bridges locations only. Rewards may vary by restaurant location. Gordon Biersch reserves the right to add or withdraw participating locations without prior notice. 

ACCUMULATING REWARDS & POINTS: Points are credited to your account when presenting your Passport Rewards card to your server at the restaurant. Points are accumulated at the rate of 1 point for $1.00 spent on food and beverages, excluding tax and gratuity. Points are not awarded for the purchase of gift cards. Only the member paying the bill may accumulate points. If a bill is paid by credit card, the name on the card must match the name on the Passport Rewards card. Passport Rewards Points are only awarded for checks that are paid for with cash, credit card, or purchased gift cards. If a portion of the meal is paid for with a discount, gift certificates, or promotional gift card, members cannot accrue points for that portion of their check. 

Members cannot accrue points for purchases that are paid with Stored Value from their Passport Rewards Card or purchases that are paid with gift cards that were issued to the guest for redeeming their Passport Rewards Points. Any errors on guest check receipt must be adjusted on the day the transaction was made. LAWS MAY PROHIBIT ACCUMULATION OF POINTS FROM ALCOHOL PURCHASES ONLY. 

USING REWARDS & POINTS: Redemption of points and reward may vary depending on the location, particular offer or reward, and availability. Points and stored value are non-transferable. Points and stored value have no cash value and may not be redeemed for cash. Unredeemed rewards or stored value will be stored on your card until your next visit or the expiration of the reward or stored value. Points, stored value and rewards are subject to expiration. Limit one reward per visit.

CANCELLATION OR TERMINATION OF BENEFITS: Members may cancel their membership at any time by contacting us at Passport Rewards may cancel this program in its entirety; end or modify any specific reward or benefit; modify requirements for earning benefits, modify the time period in which you have to earn a particular benefit; and/or modify any other feature of the program at any time and without prior notice. Any changes to the program or a particular reward may result in the expiration of your points or stored value and those expired points or stored value will have no cash value. Accumulated points or stored value are not member property and may be revoked, cancelled, limited, or modified at any time, even though such action may adversely affect the member's right to use previously accumulated points or stored value. Federal and State tax liabilities are the responsibility of the cardholder. 

WEBSITES: CraftWorks makes available to its members information about the Passport Rewards through its web site. Circumstances beyond our control may cause such information to be incomplete or unavailable. Therefore, CraftWorks does not warrant or guarantee that its web site information will be available or accurate at all times. 

PERSONAL INFORMATION: We may collect personally identifiable information when you visit or use our web site. We may also receive personally identifiable information from our business partners. We also automatically receive and record information on our server logs from our browser including your IP address, cookie information and the page you requested. We may use this information for three internal purposes: (1) to customize the content you see; (2) to fulfill your request for certain services and information; and, (3) to contact you for the purpose of communicating about the program and special offers. We will not sell or rent your personally identifiable information to anyone. We will, however, send personally identifiable information about you to other companies or people when: (1) we have your consent to share the information; or, (2) we need to share your information to provide the product or service you requested; or (3) we need to send the information to companies who work on behalf of Passport Rewards to produce a product or service to you (unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us); or (4) we respond to subpoenas or court orders or legal processes. 

LEGAL LIABILITY LIMITS: You agree that CraftWorks and its parent company, subsidiaries, their directors, officers, employees, agents, franchisees and their parent companies, subsidiaries, directors, officers, employees, and agents shall not be responsible or liable to you for: (1) any claim, loss, injury, damage, delay, accident, cost or expense, including attorney's fees, arising out of or related to the Passport Rewards program, these Terms & Conditions, and the Web site; (2) any incidental, indirect, special, punitive, exemplary or consequential damages, arising out of or related to the Passport Rewards program, (3) use of the information you provide to us to enroll in the Passport Rewards program. The law of the state of Tennessee without regard to its conflict of laws rules, will govern your enrollment and participation in the program and our performance of our obligations under the program. If you have any questions, please contact us at

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*$10 Welcome value is uploaded to your CraftWorks Rewards account after account registration and a visit has been registered on the account. The value is valid for 30 days.Register Now! Prizes subject to change. Ask your server for more details.

**CraftWorks Bucks are valid for next visit and expire 30 days after they are earned. Limit one reward per visit.

Cards must be registered with accurate name, phone number, birthdate and unique email address (not shared with another CraftWorks Rewards member) to be eligible to receive prizes. Must be 21 years of age or older to register or participate in the CraftWorks Rewards program. Members can earn up to 500 points per day. Points are not awarded for the purchase of gift cards or merchandise. Points may not be awarded for alcohol purchases. Only the member paying the bill may accumulate points. CraftWorks Rewards members may have only one active account. If and when a card becomes replaced or combined, the old card becomes disabled and should be thrown away. CraftWorks reserves the right to disqualify entrants who fail to follow these official rules and regulations or who make any misrepresentations relative to the program and redemption of rewards. Sponsor and each of its affiliates are not responsible for any negligence, claims, liability, injury, property loss or other damages of participants and/or winners arising from, or in connection with the use/misuse of rewards awarded or participation in program. CraftWorks Rewards is subject to applicable state, federal and local laws and regulations. CraftWorks Rewards rewards are subject to change and may be cancelled or modified at any time without prior notice. Valid at Gordon Biersch and CraftWorks Specialty Brand Corporate locations only. Excludes License properties such as airports and casinos.

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Corporate Office
201 West Main Street
Suite 301
Chattanooga, TN 37408

General Information

Passport Loyalty Card Guest Services